FAQ

If you have purchased a product, for example: Tap That | Goddess Body | Love Rehab | then you will have lifetime access to the product you purchased. 

If you have a membership such as Cash Money Honey | The Vortex | High Vibe Honey | then you will have access to that membership for the entirety of your subscription based on the membership's curriculum and the terms & conditions.

To change your email address in your Kajabi account go to the login page and enter your login credentials. Once you’re logged in, click on your avatar image in the upper right-hand corner to open a dropdown menu. Click Settings. In the “Profile Settings” section you can see your current email address and edit it to be your new, preferred address. Once you change your email, scroll to the bottom of the page and click “save”.

We'd love to have your partner, spouse, or friend join us! 

In order to have the full experience, and be compliant with our terms, each member is required to purchase their own membership during our enrollment period. 

We don't allow sharing memberships or program materials and doing so is a violation of our terms and may be grounds for immediate removal. 

If you'd like to purchase an additional membership as a gift during enrollment, please write to our team and we’ll be happy to set that up for you! 

To change your profile picture in your Kajabi account go to the login page and enter your login credentials. Once you’re logged in, click on your avatar image in the upper right-hand corner to open a dropdown menu. Click Settings. In the “Profile Settings” section you can see your current avatar image and edit it to be your new, preferred image. Click the “change image” button and upload your new image. This image will preferably be a 100x100 square image. Once you change your avatar, scroll to the bottom of the page and click “save”.

If you find yourself logging into your Kajabi dashboard and missing access to a product that you purchased or are a member of it could be for a few reasons. 

1.) A billing error - If you need to update your billing information, scroll to the billing section of this FAQ page for instructions on what to do next! 

2.) You accidentally have multiple Kajabi accounts - If you have purchased more than one course/product with Gala and there is a chance you used two different email addresses at checkout, you might have two separate Kajabi accounts. If you would like to merge all of your products/memberships under one email address reach out to customer support using the bright pink button at the top of the page.

3.) The Membership has closed - In between cohorts of The Vortex we close the doors completely before we reopen. During this time you won’t have access to the new cohort of your membership until it is live for everyone.  

Kajabi has a wonderful app that makes getting access to your products & memberships easy on the go! You can download the App in the App Store or on Google Play and Kajabi has an excellent, step-by-step tutorial here.

It's super simple to cancel your subscription. Here's how to do it!

• login to your kajabi account
• Click on your Avatar in the upper right corner
• Select Settings from the dropdown.
• Click Billing Info in the top right of the page:

If you purchased with Stripe: 

• Select the Cancel button, you will be prompted to confirm the cancellation
• Click "cancel this subscription" 
• At the end of the current billing cycle you will lose access to HVH 

If you purchased with PayPal:

• Click "Manage Subscription in Paypal"
• You will then be redirected to their PayPal account in the Payments tab. If you're not logged in, you will be prompted to log in to your PayPal account.
  • Click Payments in the top menu.
  • Select Manage automatic payments under the "Automatic payments" section.
  • Select the merchant Gala Darling in the left sidebar.
  • Click the Cancel button.
  • Confirm your wish to cancel and click Cancel Automatic Payments. 
• That's it! Your access to High Vibe Honey will end at the end of the current billing cycle. 

If you find yourself logging into your Kajabi dashboard and missing access to High Vibe Honey it could be for a few reasons.

1.) A billing error - If you need to update your billing information, scroll to the billing section of this FAQ page for instructions on what to do next!

2.) You accidentally have multiple Kajabi accounts - If you have purchased more than one course/product with Gala and there is a chance you used two different email addresses at checkout, you might have two separate Kajabi accounts. If you would like to merge all of your products/memberships under one email address reach out to customer support using the bright pink button at the top of the page.

Not seeing emails? There are a couple things that could be happening. 

1. Email gremlins. Sometimes our email accounts do crazy things like putting a really important email in spam, or the promotions tab where it could get lost in the shuffle. Do a quick scan of your spam, promotions and trash folders...just in case! 

2. You aren't subscribed to receive emails. If you aren't receiving emails and you can't find them anywhere, you're probably not subscribed to receive email from us. Luckily it's an easy fix! You can fill out this form to resub. 

It's easy! The Vortex is now a come and go as you please, monthly membership! Click here to join us!

If you find yourself logging into your Kajabi dashboard and missing access to The Vortex, it could be for a couple reasons.

1.) A billing error - If you need to update your billing information, scroll to the billing section of this FAQ page for instructions on what to do next!

2.) You accidentally have multiple Kajabi accounts - If you have purchased more than one course/product with Gala and there is a chance you used two different email addresses at checkout, you might have two separate Kajabi accounts. If you would like to merge all of your products/memberships under one email address reach out to customer support using the bright pink button at the top of the page.

Not seeing emails? There are a couple things that could be happening. 

1. Email gremlins. Sometimes our email accounts do crazy things like putting a really important email in spam, or the promotions tab where it could get lost in the shuffle. Do a quick scan of your spam, promotions and trash folders...just in case! 

2. You aren't subscribed to receive emails. If you aren't receiving emails and you can't find them anywhere, you're probably not subscribed to receive email from us. Luckily it's an easy fix! You can fill out this form to resub. 

The Vortex is a monthly membership model (like Netflix!) --  you have access so long as you're an active, paying member in good standing. Take note of whether you are subscribed monthly or annually as your billing will automatically renew. 

If you need to cancel or make any adjustments to your billing, scroll to the billing section of this page for details or email [email protected] 

You can easily access all your Vortex content and bonuses by logging into your Kajabi library using this link. 

When you purchased your Vortex membership, you were sent an invitation email from Circle. Make sure to check your spam folder. That email contains an activation link to start your Circle account.

If, prior to purchase of The Vortex, you were already a member of The Honey Hive circle group you will be automatically added to the Iconic group as well. No activation link necessary. 

To easily navigate to the Iconic Circle group, click the pink chat bubble in the bottom right-hand corner of your screen in The Vortex: Iconic Kajabi portal. 

If you're having trouble connecting to the group, reach out to [email protected] 

Sorry honey! As soon as you cancel your membership to The Vortex, the freebie VortexFest ticket from the promotional period will disappear. 

You must stay current with your monthly membership fee to receive the free ticket from your sign up period. But have no fear -- you're more than welcome to come the party, you'll just have to purchase a ticket! 🪩🎟💕

If you find yourself logging into your Kajabi dashboard and missing access to Goddess Body, it could be for a couple reasons.

1.) A billing error - If you need to update your billing information, scroll to the billing section of this FAQ page for instructions on what to do next!

2.) You accidentally have multiple Kajabi accounts - If you have purchased more than one course/product with Gala and there is a chance you used two different email addresses at checkout, you might have two separate Kajabi accounts. If you would like to merge all of your products/memberships under one email address reach out to customer support using the bright pink button at the top of the page.

Not seeing emails? There are a couple things that could be happening. 

1. Email gremlins. Sometimes our email accounts do crazy things like putting a really important email in spam, or the promotions tab where it could get lost in the shuffle. Do a quick scan of your spam, promotions and trash folders...just in case! 

2. You aren't subscribed to receive emails. If you aren't receiving emails and you can't find them anywhere, you're probably not subscribed to receive email from us. Luckily it's an easy fix! You can fill out this form to resub. 

If you find yourself logging into your Kajabi dashboard and missing access to a product that you purchased or are a member of it could be for a few reasons.

1.) A billing error - If you need to update your billing information, scroll to the billing section of this FAQ page for instructions on what to do next!

2.) You accidentally have multiple Kajabi accounts - If you have purchased more than one course/product with Gala and there is a chance you used two different email addresses at checkout, you might have two separate Kajabi accounts. If you would like to merge all of your products/memberships under one email address reach out to customer support using the bright pink button at the top of the page.

3.) The Membership has closed - In between cohorts of The Vortex we close the doors completely before we reopen. During this time you won’t have access to the new cohort of your membership until it is live for everyone. 

Need to update your payment information? You can do that in your Kajabi user settings!

Here's how to do it:

• After logging in, click into the Member Avatar in the top right corner of the page.
• Then, select Settings from the dropdown.
• Click Billing Info in the top right corner of the page.
• Click … next to your card information.
• Select Replace.
• Complete the replace card prompt.
• Then, click Update to apply and keep the changes:

You don't need to have a registered business name or actually be running a business in order to hold a "business paypal account" and the transaction fees are the same as a personal account. Unfortunately, it’s the only way we are allowed to pay affiliates using the platform that we chose. You can still connect the business account to your personal bank account and receive payout that way.

When the prompts ask you which type of business you can put "sole proprietor" and when it asks for a legal business name you can put your legal name. Basically a “doing business as” account. When you choose sole proprietor as your business type, Paypal allows you to leave the ABN field blank. For products/services you offer, find a keyword in the list that matches what you currently do for employment. In the how you want to get paid section you can simply skip it because we will be paying you through the account you link with your Referral Club Membership.

You can find clicks, commissions and more in your affiliate dashboard! Login, go to Products and click on the product you are promoting. on the "overview" tab you will find your "affiliate activity". This is where you will see clicks, net commissions and more. 

Need to update your payment information, but don't see anywhere to do that in your Kajabi account? You may have purchased a membership or product from us using Thrivecart.  Luckily, they make it really easy to update your payment information there too!

Here's how to do it:

• After logging in to your Thrivecart customer hub, you will see a button saying "Update my info"
• Clicking this button will then open a modal window with your personal details and the ability to update any card details you have used to purchase your membership/product.

• To edit your card details, click the ‘update’ button and then these fields will become active.

• After updating any of your information, you can click the Save changes button and the system will update. The next transaction will use the updated card info and if there was a failed payment the rebill will come from the new card.